Política de reembolso

Returns and Refunds Policy

At Fresh, your trusted store for humidifiers, we strive to provide the best shopping experience. Below are our return and refund terms.

Return Window

You have 30 days from the date of delivery to request a return or refund.

Eligible Situations for Refund or Re-delivery

We accept returns or re-deliveries in the following cases:

  1. We shipped the wrong item (wrong model or color).
  2. The package is lost (if the tracking information has not been updated for more than 15 days, it will be considered lost).
  3. The package arrives damaged and was signed as damaged within 3 days of receipt.

In these cases, we will cover the return shipping costs and proceed with a full refund or free re-delivery.

Non-Eligible Situations

Returns or refunds will not be accepted in the following situations:

  1. The customer simply does not like the product.
  2. Cancellation requested after the order has already been shipped.
  3. The goods arrive at the destination but the recipient cannot be contacted or the address provided was incorrect, resulting in delivery failure.
  4. Shipments to remote areas, rural zones, or through channels that do not include after-sales service.

General Return Conditions

  • The humidifier must be unused, in its original packaging, with all labels, accessories, and manuals intact.
  • Products that have been used, plugged in, or show signs of use will not be accepted.
  • Items must be returned in the same condition as received.

Return Process

  1. Contact us within the 30-day period at info@aguiloboecom@gmail.com.
  2. Provide your order number and the reason for the return.
  3. Once approved, we will send you instructions and a return shipping label (if applicable).
  4. Ship the product back to the address we provide. We recommend using a tracked shipping method.

Refund Processing Time: Once we receive and inspect the item, we will process your refund within 10 business days using the original payment method.

Important Notes

  • This policy complies with U.S. consumer protection regulations and does not limit your statutory rights as a consumer.
  • Original shipping costs are non-refundable, except when the issue is our responsibility (wrong item, damaged item, or lost package).

Store: Fresh Contact: info@aguiloboecom@gmail.com